Test a Connection

The fastest way to verify Store or Warehouse credentials is the Test Connection button on the credentials form. It performs a single authenticated request against the platform and reports whether DropStream could reach it.

Where to find Test Connection

Open the Connection, click Settings, then choose Store or Warehouse. The Test Connection button sits next to the credentials fields for that platform.

Click Test Connection after entering or updating credentials.

• A green Success! message means DropStream authenticated successfully — the credentials are valid.
• A red error message means the test failed. The most common cause is incorrect credentials, but a temporary network issue or platform outage can also produce an error.

When credentials might be wrong

Update the Store credentials if:

• No orders are imported from the store.
• No shipments are exported back to the store.
• No inventory updates reach the store.

Update the Warehouse credentials if:

• No orders are exported to the warehouse.
• No shipments are imported from the warehouse.
• No inventory updates are imported from the warehouse.

If those failures show up as authorization errors in the Connection’s channel logs, the credentials or permissions are likely the problem.

Other reasons a Connection can fail

A red error from Test Connection isn’t always a credentials issue. Other causes include:

• A temporary internet connectivity failure.
• An outage at the store or warehouse platform.
• An incorrect integration setup (e.g. wrong shop domain, missing scopes on an OAuth token).
• SKU mismatches between the store and the warehouse — these don’t fail Test Connection but will surface in the channel run logs.

If Test Connection succeeds but data still isn’t flowing, enable the Connection and run an import (see Connection Channels and Schedules). The error message on the channel run will be more specific than what the credentials test can show.

If you’re still stuck, contact support.