The same four actions are available on a single shipment from its detail page and in bulk from the shipments list: Reprocess, Reset, Archive, and Delete.
On a single shipment
Open a shipment by clicking its tracking number on the Shipments list, then click Actions at the top right.
In bulk
From the shipments list, search and filter to the shipments you want, then click the checkbox at the left of each row (or the header checkbox to select every row on the page). A selection bar appears with the primary Reprocess action and a More Actions dropdown.
What each action does
Reprocess
Retries the most recent processing step — usually re-sending the shipment notification to the source sales channel. Use Reprocess after fixing whatever caused an Error: a missing field, a sales-channel outage, an authentication problem.
Reset
Reverts all DropStream processing on the shipment and starts again from import. Use Reset when the warehouse re-sent corrected shipment data or when the original notification went to the wrong place and you need to start the lifecycle over.
Archive
Stops further processing on the shipment without deleting the record. Archived shipments aren’t notified to the sales channel and aren’t re-imported. The data stays in DropStream for reference. To resume an archived shipment, Reprocess or Reset it.
Delete
Permanently removes the shipment from DropStream. Delete requires confirmation before it runs.
Important: Deleting a shipment does not remove it from the WMS. If the WMS still reports the shipment, DropStream will re-import it on the next shipment schedule run, which can result in duplicate notifications. To halt processing without that risk, use Archive instead.
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