Frequently Asked Questions

Billing & Subscriptions

• Does DropStream subscription require a minimum commitment?
• Am I billed for a disabled Store?

Account Settings

• How do I change my DropStream password?
• How do I add other users to my DropStream account?
• How Do I Upload my WMS Shipping Codes?

Connections

• What is a "Connection" in DropStream?
• How do I edit a Merchant's carrier account information?

Stores

• I just deleted one of my Stores. Why is it still listed?

Orders

• How Can I Find the Shipping Description for an Order?
• When are Orders Synced?
• What is the Difference Between Resetting and Reprocessing an Order?
• How Can I Stop Orders from Going to My Warehouse?

Shipments

• When are Shipments Synced?

Inventory

• When is Inventory Synced?
• How Do I Update Inventory For All Products In A Store?
• How frequently can I perform inventory updates?

Events

• What is the Difference Between Tasks and Events?

Violations

• I received an email that a Violation occurred. What should I do?
• What Is a Violation?

General App Questions

• How to encode CSV as UTF-8
• One-To-Many, Many-To-One Configurations

Troubleshooting

• Resolve Errors
• Get Support
• Common Error Messages and How to Resolve Them