This article is for whoever connects ReturnZap inside DropStream — a fulfillment provider (3PL) or a merchant who manages their own DropStream account. You’ll add the connection through DropStream’s Add Connection wizard. This integration imports returns raised in ReturnZap for a Shopify store; it doesn’t import new orders.
If a fulfillment provider is setting up DropStream for you, you don’t need this page — gather your ReturnZap API token and send it over.
What you’ll need
- A DropStream account you can sign in to.
- Your ReturnZap API Token — see ReturnZap Returns - Gather API Credentials.
How DropStream connects to ReturnZap
Every connection is added through the same Add Connection wizard. For the full walkthrough of the wizard’s steps, see Add a Connection. This article covers only the Store Setup step, where you enter the ReturnZap-specific details.
Enter your ReturnZap details
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In the Add Connection wizard, work through to the Store Setup step. Choose Create new store, give it a Name, and select ReturnZap Returns as the Platform. The ReturnZap fields appear below.
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Enter your API Token:
Field What it is API Token Your ReturnZap Warehouse API bearer token. DropStream uses it to read the returns assigned to your warehouse and to report receipts back. -
(Optional) Under Return Settings, choose how received units are reported back to ReturnZap:
Field What it does Condition Code ReturnZap’s own inspection grade, reported on every received unit. Choose None, or one of A, B, C, D, Wrong Item. External Condition Code A free-text comment that accompanies return receipts. Leave Condition Code on None unless ReturnZap has asked you to grade returns. The grade you pick is applied to every received unit — DropStream doesn’t grade units individually, because the warehouse receipt doesn’t carry per-unit grades.
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Click Add connection.
Notes
- This connection handles returns, not new orders. The Shopify orders the returns belong to come in through a separate Shopify connection.
- Which returns import is governed by your API token’s facility scope — DropStream imports the returns ReturnZap has assigned to the warehouse that token covers.
- Receipt reporting runs automatically once the warehouse confirms it received the units. You don’t need to configure anything for it.
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