To open a return’s detail page, click its Confirmation ID in the returns list.
Header
The header shows the Confirmation ID along with:
- Status badge — the current return status.
- Returned at — when the warehouse or returns system reported the return.
- Sales Channel — the store the original order came from. Click to open the store.
- Actions menu — see Return actions.
Items tab
The Items tab lists every line item on the return:
| Column | What it is |
|---|---|
| Item | SKU and product name. |
| Qty | Quantity the customer is returning. |
| Received | Quantity the warehouse has confirmed it physically received. May lag the Qty value if the warehouse is processing the return in stages. |
| Unit Price | Price per unit at the time of the original order. |
| Total | Line total (Qty × Unit Price). |
The grand total beneath the table sums the line totals.
Return summary
The right sidebar shows the most-used return fields at a glance:
- Confirmation ID — DropStream’s identifier for the return.
- External ID — the warehouse or returns system’s identifier.
- Returned at — when the return was reported.
- Imported at — when DropStream pulled the return record in.
- Original order — the sales order this return is associated with.
Full return details (drawer)
Click View return details in the summary card to open a drawer with every field on the return record, including the customer’s return-from address and the warehouse’s return-to address.
| Field | What it is |
|---|---|
| Order reference / display ID / ordered at | The sales order this return came from, by internal ID, external display ID, and original order date. |
| Fulfillment warehouse ID | The warehouse that processed the return. |
| Warehouse return ID | The warehouse’s own identifier for the return record. |
| Notes | Free-text notes from the warehouse or returns system, often containing a reason for the return. |
| Customer name + return-from address | Where the items were returned from. |
| Warehouse name + return-to address | Where the items were sent. |
Toggle Hide empty fields at the bottom of the drawer to collapse fields the warehouse did not provide.
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