Every sales order return in DropStream has a fulfillment status that reflects where it is in the import → rules → notify-source lifecycle. The list below covers the user-facing statuses you’ll see in the app.
| Status | Meaning |
|---|---|
| New | The return has been imported and DropStream is preparing to process it (running rules, scheduling the notification back to the source). |
| Open | DropStream has accepted the return and is waiting for the warehouse to finish processing it. |
| Received | The warehouse has confirmed it physically received the returned items. |
| Closing | DropStream is sending the completion notification back to the source sales channel. |
| Closed | The return finished its lifecycle — the source sales channel has been notified, or the return reached a terminal state without notifying. |
| Error | Processing was halted because of an error or because retries exceeded the limit. The return detail page shows the error message; resolve the underlying problem and Reprocess to continue. |
| Delayed | Processing is paused. The return will resume on its next retry. |
| Skipped | A rule excluded the return from further processing (reject sales_order_return directive). |
| Canceled | The return was canceled at the warehouse before processing completed. |
| Archived | A user manually archived the return. No further processing will occur unless the return is reprocessed or reset. |
Status appears in two places
- The Fulfillment Status column on the returns list (and the Status filter facet).
- The status badge in the page header on each return’s detail page.
Recovering from terminal statuses
Returns in Error, Closed, Canceled, or Archived status will not advance further on their own. Use Reprocess or Reset on the return to resume processing.
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