To open an order, click its External ID in the orders list. The order detail page shows everything DropStream knows about the order and its progress through fulfillment.
Page header
The header shows the order’s external display ID along with:
- Status badge — the current sales order status.
- Ordered At — when the order was placed in the source system.
- Sales Channel — the store the order came from. Click to open the store.
- Actions menu — see Order actions.
If the order is in Error status, an alert appears below the header explaining what went wrong.
Tabs
The main content area is organized into tabs. Each tab loads its data on first click.
| Tab | Contents |
|---|---|
| Items | The line items DropStream imported for this order: SKU, name, ordered/shipped quantities, unit and line totals, plus the order subtotal, shipping, tax, discount, and grand total. Each line item has a kebab menu (⋮) to edit or delete it. |
| Shipments | Shipments the warehouse has reported for this order, with carrier, service, tracking number, and ship date. |
| Returns | Sales order returns associated with this order. |
| Invoices | Invoices associated with this order. |
| Activity | A reverse-chronological log of automated processing — imports, rule decisions, sends to the warehouse, status transitions, and errors. |
Order summary sidebar
The right sidebar shows the most-used fields at a glance: shipping address, external display ID, external ID, order date, and import date.
For the full set of order attributes — payment fields, custom attributes, billing address, shipping rates, and everything else DropStream has imported — click View order details.
The offcanvas hides empty fields by default. Toggle the Hide empty fields checkbox at the bottom to see every attribute, including ones with no value.
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