Sales order statuses

Neil G · Updated May 30, 2026 23:37

Every sales order in DropStream has a fulfillment status that reflects where it is in the import → rules → warehouse → acknowledgement lifecycle. The list below covers the 12 user-facing statuses you’ll see in the app.

Status	Meaning
New	The order has been imported from the sales channel and DropStream is preparing to process it (running rules, scheduling the send to the warehouse, or waiting on a receipt acknowledgement).
Pending	The order is held awaiting a manual decision. Only stores configured for manual order fulfillment processing produce this status; from here, you can Schedule Process the order from the Actions menu.
Queued	The order is queued for processing.
Bundled	A rule combined this order with one or more other orders into a single shipment.
Routed	A rule split the order across multiple warehouses or shipments.
Open	DropStream has sent the order to the warehouse and is waiting for shipment notifications back.
Shipped	The warehouse has reported that all items shipped. DropStream is sending — or has sent — the completion acknowledgement back to the sales channel.
Partially Shipped	The warehouse has reported a shipment for some, but not all, of the order’s items.
Error	Processing was halted because of an error or because retries exceeded the limit. The order detail page shows the error message; resolve the underlying problem and Reprocess to continue.
Skipped	A rule excluded the order from fulfillment (`reject order` directive).
Closed	The order has finished its lifecycle without shipping — either canceled at the warehouse or abandoned after the open-orders timeout elapsed.
Archived	A user manually archived the order. No further processing will occur unless the order is reprocessed or reset.

Status appears in two places

The Status column on the orders list (and the Status filter facet).
The status badge in the page header on each order’s detail page.

Recovering from terminal statuses

Orders in Error, Closed, Archived, or Abandoned status will not advance further on their own. Use Reprocess or Reset on the order to resume processing.