Every sales order in DropStream has a fulfillment status that reflects where it is in the import → rules → warehouse → acknowledgement lifecycle. The list below covers the 13 user-facing statuses you’ll see in the app.
| Status | Meaning |
|---|---|
| New | The order has been imported from the sales channel and DropStream is preparing to process it (running rules, scheduling the send to the warehouse, or waiting on a receipt acknowledgement). |
| Pending | The order is held awaiting a manual decision. Only stores configured for manual order fulfillment processing produce this status; from here, you can Schedule Process the order from the Actions menu. |
| Queued | The order is queued for processing. |
| On Hold | The order is held for review and won’t be sent to the warehouse until someone releases it. See Hold Orders for Review. |
| Bundled | A rule combined this order with one or more other orders into a single shipment. |
| Routed | A rule split the order across multiple warehouses or shipments. |
| Open | DropStream has sent the order to the warehouse and is waiting for shipment notifications back. |
| Shipped | The warehouse has reported that all items shipped. DropStream is sending — or has sent — the completion acknowledgement back to the sales channel. |
| Partially Shipped | The warehouse has reported a shipment for some, but not all, of the order’s items. |
| Error | Processing was halted because of an error or because retries exceeded the limit. The order detail page shows the error message; resolve the underlying problem and Reprocess to continue. |
| Skipped | A rule excluded the order from fulfillment (reject order directive). |
| Closed | The order has finished its lifecycle without shipping — either canceled (on the sales channel or by the warehouse — see Order Cancellations) or abandoned after the open-orders timeout elapsed. |
| Archived | A user manually archived the order. No further processing will occur unless the order is reprocessed or reset. |
Status appears in two places
- The Status column on the orders list (and the Status filter facet).
- The status badge in the page header on each order’s detail page.
Badges shown alongside the status
Some orders show a second badge next to the status. These don’t replace the status — they add detail about something happening at the warehouse:
- Changes … or Cancellation … (for example Changes sent, Cancellation rejected) — a change or cancellation from the sales channel is being sent to the warehouse. See Order Modifications and Order Cancellations.
- On hold at warehouse, Backordered at warehouse, and similar — the warehouse has reported a status for the order. See Warehouse Order Status.
Recovering from terminal statuses
Orders in Error, Closed, Archived, or Abandoned status will not advance further on their own. Use Reprocess or Reset on the order to resume processing.
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