Order actions

Karl Falconer · Updated May 30, 2026 23:37

The Actions dropdown at the top right of an order’s detail page is the single entry point for everything you can do to that order. Which actions appear depends on the order’s current status and the store’s configuration.

To act on multiple orders at once instead of one, see Bulk order actions.

Common actions

Reprocess

Retries the most recent processing step for the order. Use Reprocess when an order has stalled — for example, after you fixed an Error by editing the order or after the warehouse came back online.

Reprocessing an order also moves an Abandoned order back to Open.

Edit

Opens the edit order modal to change billing, shipping, payment, or other order fields.

Reset

Reverts all DropStream processing on the order, including any rule actions and manual edits, and starts processing again from the beginning as if the order had just been imported.

Reset is destructive — manual edits are lost. It’s also disabled when the order already has a shipment, because resetting then would re-process an order the warehouse has already worked.

Delete

Permanently removes the order from DropStream. The order is not deleted from the source sales channel, so if it’s still eligible for import there, DropStream will pick it up again on the next import.

If you want to halt processing without risking re-import, use Archive instead.

Delete is disabled for orders that have already been sent to the warehouse — archive them first. (Account admins see an additional Force Delete option that bypasses this guard; use sparingly.)

Status-specific actions

A few actions appear only for stores configured for manual order fulfillment processing:

Schedule Process — appears when the order is in Pending status. Schedules the order to begin processing.
Revalidate — appears when the order is in Error status. Re-runs validation against the latest store/rules configuration.

These don’t appear for stores that process orders automatically.