Smart Sync and Full Sync

DropStream Support

January 05, 2024 20:16

Inventory Sync Overview

There are two types of inventory sync in DropStream, Smart Sync and Full Sync.

Smart Sync selectively syncs inventory to the store, only for SKUs that have changed quantity at warehouse since the last sync.
Full Sync attempts to synchronize all inventory quantities from the warehouse to the store.

Note: When inventory sync is first enabled for a connection, a Full Sync should be run manually. This initializes DropStream's internal tally of the current quantities for all warehouse SKUs, and syncs those quantities to the store.

Smart Sync

Smart Sync fetches current quantities of all SKUs from the warehouse, and writes quantities to the store only if the quantity at the warehouse differs from DropStream's internal tally.

DropStream's internal tally is the last quantity imported from the warehouse, minus ordered quantities on sales orders imported since that time.

By default, Smart sync will run automatically every 60 minutes for enabled Inventory channels.

To manually run a Smart inventory sync:

Click Connections. Click the connection name, then click the Inventory tab.
In the Inventory Control Panel, if the Status is "Disabled," enable it: select Actions > Enable Inventory Sync, and refresh the page.
Click the Inventory tab.
in the Inventory Dashboard Control Panel, click Actions > Update inventory.

Full Sync

Full sync fetches current quantities of all SKUs from the warehouse, and will attempt to write all quantities to the store.

When inventory sync is first enabled for a connection, a Full Sync should be run manually. This initializes DropStream's internal tally of the current quantities for all warehouse SKUs, and updates those quantities in the Store.

To manually run a Full inventory sync:

Click Connections. Click the connection name, then click the Inventory tab.
In the Inventory Control Panel, if the Status is "Disabled," enable it: select Actions > Enable Inventory Sync, and refresh the page.
In the Inventory Control Panel, select Actions > Full Inventory Update.

Notes and Best Practices

By default, Smart sync is scheduled to run automatically, but Full Sync must be run manually.

However, Full Sync can be scheduled to run automatically. If so, it's advised to schedule Full Syncs no more frequently than once daily during off-peak hours, for example at 1:00 AM.

Scheduling Inventory Sync

Smart Sync and Full Sync schedules can be adjusted individually. For more information, see Scheduling Inventory Sync.