Infusionsoft - Configure for Automated Fulfillment

Karl Falconer · Updated

DropStream connects your Infusionsoft account to a warehouse management system so orders flow automatically from sale to shipment, and stock levels stay in sync without manual intervention.

What this integration does

  • Imports orders from Infusionsoft into DropStream.
  • Forwards orders to your warehouse management system, with line items mapped by SKU.
  • Posts fulfillment status back to Infusionsoft when the warehouse ships, including tracking numbers and carrier information.
  • Pushes inventory updates from the warehouse to Infusionsoft.

What you’ll need

  • An Infusionsoft account you can sign in to.
  • Your Infusionsoft Application name (subdomain), Username, and Password for an administrator user.
  • A DropStream account. If you don’t have one yet, contact your DropStream administrator or fulfillment provider.

Setup at a glance

The setup involves work on two sides — Infusionsoft, then DropStream — and the recommended order is:

  1. Get your API credentials (in Infusionsoft) — note your application name and create an administrator user for DropStream to authenticate with.
  2. Enable API access (in DropStream) — add the store through the Add Connection wizard and enter your Infusionsoft credentials.
  3. Review order status — confirm orders are flowing end-to-end once the integration is enabled.

Who does what

  • If you manage your own DropStream account, you’ll do every step yourself — switching between Infusionsoft and DropStream as the article order suggests.
  • If a third-party fulfillment provider is configuring DropStream for you, you only need Get your API credentials. Send the resulting credentials to your provider; they handle the rest.

Notes and limitations

  • The Infusionsoft user must have Administration privileges, and must keep them for the life of the integration.
  • The default monitored Pay Status is Paid; you can customize the import condition by enabling custom fields in Infusionsoft.
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