DropStream connects Narvar to a warehouse management system so returns submitted through Narvar for your Shopify store flow automatically to the warehouse — and, optionally, refunds are processed — without manual intervention.
What this integration does
- Imports return requests submitted through Narvar for the linked Shopify store.
- Forwards returns to your warehouse management system so the warehouse can receive and process them.
- Acknowledges returns back to Narvar using the completion method you choose (shipment on its way to, received by, or delivered to the retailer).
- (Optional) Processes the refund associated with a return.
This is a returns integration — it does not import new orders.
What you’ll need
- A Narvar account configured for your Shopify store.
- Your Narvar Username, Password, and Shop Domain (
myshop.myshopify.com). - A DropStream account. If you don’t have one yet, contact your DropStream administrator or fulfillment provider.
Setup at a glance
The setup involves work on two sides — Narvar, then DropStream — and the recommended order is:
- Get your API credentials (in Narvar) — get your Narvar API username, password, and confirm your Shopify shop domain.
- Enable API access (in DropStream) — add the connection through the Add Connection wizard, enter your credentials, and choose how returns are acknowledged.
Who does what
- If you manage your own DropStream account, you’ll do both steps yourself.
- If a third-party fulfillment provider is configuring DropStream for you, you only need Get your API credentials. Send the resulting credentials to your provider; they handle the rest.
Notes and limitations
- Returns originate in Narvar for the Shopify store identified by Shop Domain — make sure it matches the store Narvar is configured against.
- Refund processing is optional; leave Process refund off if you handle refunds elsewhere.
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