TrueCommerce - Configure for Automated Fulfillment

Documentation Team · Updated

DropStream connects your TrueCommerce account to a warehouse management system so orders flow automatically from sale to shipment, and stock levels stay in sync without manual intervention.

What this integration does

  • Imports orders from TrueCommerce into DropStream.
  • Forwards orders to your warehouse management system, with line items mapped by SKU.
  • Posts fulfillment status back to TrueCommerce when the warehouse ships, including tracking numbers and carrier information.
  • Pushes inventory updates from the warehouse to TrueCommerce.

What you’ll need

  • A TrueCommerce account you can sign in to.
  • Your TrueCommerce Connection String and Receiver ID.
  • A DropStream account. If you don’t have one yet, contact your DropStream administrator or fulfillment provider.

Setup at a glance

The setup involves work on two sides — TrueCommerce, then DropStream — and the recommended order is:

  1. Get your FTP credentials (in TrueCommerce) — note your Connection String and Receiver ID.
  2. Enable FTP access (in DropStream) — add the store through the Add Connection wizard and enter your TrueCommerce credentials.

Who does what

  • If you manage your own DropStream account, you’ll do every step yourself — switching between TrueCommerce and DropStream as the article order suggests.
  • If a third-party fulfillment provider is configuring DropStream for you, you only need Get your FTP credentials. Send the resulting credentials to your provider; they handle the rest.

Notes and limitations

  • TrueCommerce integrates over FTP, so both credential values come from TrueCommerce.
  • The Connection String embeds the FTP username and password in the form ftp://user:pass@host:port.
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