DropStream connects your Radial account to a warehouse management system so orders flow automatically from sale to shipment, and stock levels stay in sync without manual intervention.
What this integration does
- Imports orders from Radial into DropStream.
- Forwards orders to your warehouse management system, with line items mapped by SKU.
- Posts fulfillment status back to Radial when the warehouse ships, including tracking numbers and carrier information.
- Pushes inventory updates from the warehouse to Radial.
What you’ll need
- A Radial account you can sign in to.
- Your Radial FTP Username, FTP Password, and FTP Server.
- A DropStream account. If you don’t have one yet, contact your DropStream administrator or fulfillment provider.
Setup at a glance
The setup involves work on two sides — Radial, then DropStream — and the recommended order is:
- Get your FTP credentials (in Radial) — request the FTP Username, Password, and Server from your Radial representative.
- Enable FTP access (in DropStream) — add the store through the Add Connection wizard and enter your Radial FTP credentials.
Who does what
- If you manage your own DropStream account, you’ll do every step yourself — switching between Radial and DropStream as the article order suggests.
- If a third-party fulfillment provider is configuring DropStream for you, you only need Get your FTP credentials. Send the resulting credentials to your provider; they handle the rest.
Notes and limitations
- Radial connects over FTP. Request the FTP username, password, and server from your Radial representative.
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