AfterShip Returns - Enable API Access

This article is for whoever connects AfterShip Returns inside DropStream — a fulfillment provider (3PL) or a merchant who manages their own DropStream account. You’ll add the connection through DropStream’s Add Connection wizard. This integration imports returns from AfterShip; it doesn’t import new orders.

If a fulfillment provider is setting up DropStream for you, you don’t need this page — gather your AfterShip API key and send it over.

What you’ll need

• A DropStream account you can sign in to.
• Your AfterShip API Key — see AfterShip Returns - Gather API Credentials.

How DropStream connects to AfterShip

Every connection is added through the same Add Connection wizard. For the full walkthrough of the wizard’s steps, see Add a Connection. This article covers only the Store Setup step, where you enter the AfterShip-specific details.

Enter your AfterShip details

1. In the Add Connection wizard, work through to the Store Setup step. Choose Create new store, give it a Name, and select AfterShip Returns as the Platform. The AfterShip credential fields appear below.

2. Enter your API Key:

   Field	What it is
   API Key	Your AfterShip API key. DropStream sends it as the AfterShip as-api-key header to read your returns.

3. (Optional) Set the Import Filter (Return Status) to limit which returns import. Leave it on All statuses to import everything.

   Option	Imports
   All statuses	Every return, regardless of status
   Submitted	Returns the shopper has submitted
   Approved	Approved returns (the default)
   Done	Completed returns
   Rejected	Rejected returns
   Expired	Expired returns

4. Click Add connection.

Notes

• This connection imports returns, not new orders.
• Return status flows one way — from AfterShip into DropStream. DropStream does not send updates back to AfterShip.