DropStream connects your Demandware (Salesforce Commerce Cloud) store to a warehouse management system so orders flow automatically from sale to shipment, and stock levels stay in sync without manual intervention.
What this integration does
- Imports orders from Demandware into DropStream.
- Forwards orders to your warehouse management system, with line items mapped by SKU.
- Posts fulfillment status back to Demandware when the warehouse ships, including tracking numbers and carrier information.
What you’ll need
- Your Demandware Site ID, FTP Username, and FTP Password (provided by your Demandware representative).
- A DropStream account. If you don’t have one yet, contact your DropStream administrator or fulfillment provider.
Setup at a glance
The setup involves work on two sides — Demandware, then DropStream — and the recommended order is:
- Get your API credentials (from Demandware) — request the Site ID, FTP Username, and FTP Password from your Demandware representative.
- Enable API access (in DropStream) — add the store through the Add Connection wizard and enter your Demandware credentials.
Who does what
- If you manage your own DropStream account, you’ll do both steps yourself.
- If a third-party fulfillment provider is configuring DropStream for you, you only need Get your API credentials. Send the resulting credentials to your provider; they handle the rest.
Notes and limitations
- Demandware credentials are provided by your Demandware account representative.
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