• Incident Alerts
    Sometimes it happens that everything in the order fulfillment pipeline does not go quite as it should. Rather than keep a constant watch, you can c... read article
  • User Preferences
    User Preferences As a DropStream User, you can select the timezone to have the timestamps reflect in the DropStream UI as well as the ability ... read article
  • About Inventory
    DropStream supports inventory updates from the fulfillment provider to the sales platform. Inventory updates are a one way path: Fulfillment Pro... read article
  • Uploading Carrier Codes
    You can add and edit your Carrier Codes at anytime in DropStream in the Account Settings. To add or edit your Carrier Codes:      From the Dro... read article
  • Integration Functionality Matrix
    DropStream builds our integrations to support the maximum level of data transfer available. Each e-commerce system supports varying levels of order... read article
  • Currently Supported Order Sources (Shopping Carts, Marketplaces and ERPs)
    Currently Supported Order Sources DropStream currently supports over 80 eCommerce systems, including shopping carts, marketplaces and ERPs. Below ... read article
  • Resolving Errors
    Occasionally orders will fail to complete the automated fulfillment process and this will cause an Error. You will get notified that an Order has a... read article
  • Deleting Orders
    Before deleting or archiving orders, it is important to understand the implication of doing so. Based on how your WMS has been setup, deletion of o... read article
  • Archiving Orders
    Before deleting or archiving orders, it is important to understand the implication of doing so. Based on how your WMS has been setup, deletion of o... read article
  • Resetting Orders
    To reset orders:     From the DropStream Dashboard, click Orders Click on desired Order Click Actions > Reset ... read article
  • Currently Supported Warehouse Systems (WMSs, IMSs, & ERPs)
    Currently Supported Warehouse Systems (WMSs, IMSs, & ERPs) DropStream currently supports multiple warehouse management systems, inventory manageme... read article
  • Editing Orders
    In some circumstances it might be necessary to edit specific fields of an order processed by DropStream. For example, if there are issues processin... read article
  • Including Only A Specific SKU In An Order
    In some instances, you may want only include one specific SKU in an order. To only include one specific SKU in an order, you will need to create an... read article
  • Searching for Orders
    It is possible to search DropStream for a specific order number. It should be noted that this is a rough search and partial strings may not return ... read article
  • Deleting a Store
    Deleting a Store cannot be undone, and will also delete any rules related to that Store.  To Delete a Store:     From the DropStream Das... read article
  • Modifying Billing Information
    To modify your billing information: 1. From the DropStream Dashboard, click your Account Name in the upper right and select Account Settings ... read article
  • Available Payment Options
    DropStream accepts different payment methods depending on payment type:    Monthly Subscription Payments Annual Subscription Payments One-... read article
  • About Order Rules
    DropStream features a robust custom rules engine that allows you to tailor your integration to your unique workflows. Customize your integrations b... read article
  • About Orders in DropStream
    Setting a Store Integration to  Enabled  will begin the process of automatically sending orders from the e-commerce cart to your warehouse manageme... read article
  • About Account Settings
    Utilize Account Settings to configure the administrative options for DropStream. Account Settings contains the following sections:     Account... read article
  • Creating a Store Integration
    This article walks you through the steps of setting up an Integration. Steps include:      Adding a Merchant Adding a Store for a Merchant Configu... read article

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