Orders that have been imported to DropStream may need to be reset or reprocessed if DropStream's processing engine encounters an error and is unable to process orders any further. After the error is fixed, both resetting and reprocessing will resume processing.
Resetting will resume processing operations from the beginning and execute all processes again, so any changes that were made by earlier processes before the error will get overwritten.
Resetting is preferable in case of rule errors because rules are dependent on each other and changing one rule may change the input to another rule, so executing all rules is important. Resetting is also advisable if reprocessing does not work and an order is still showing an error, or if there is any other compounding effect that is hard to resolve otherwise, e.g. a WMS never received an order.
You can reset a single order by going to the Orders page, selecting an order and clicking Actions > Reset.
You can reset a single order or multiple orders by going to the Orders page, selecting the order(s) and clicking Reset.
Resetting does not undo changes to orders or line-items. If a bad rule mangled an Order, it needs to be deleted from DropStream and then re-imported.
Reprocessing will resume processing from the point of failure, i.e from the last failed process.
This method should be used if you edited an order from the DropStream dashboard to resolve an error, e.g. added a missing shipping address country or corrected a wrong SKU. Resetting the order, in this case, would re-execute all processes from the start and undo all changes made by earlier processes, including the edits that you just made to fix the error. Therefore, any time an order has been edited from the DropStream dashboard, the order should be reprocessed rather than reset.
If the edit to fix the error would match a condition in any of your order rules, we recommend that you fix the error by creating a transformer rule instead of editing the order, and then reset the order. This will ensure that the matching rules and the dependent rules are correctly triggered.
You can reprocess a single order by going to the Orders page, selecting an order and clicking Actions > Reprocess.
You can reprocess a single order or multiple orders by going to the Orders page, selecting the order(s) and clicking Reprocess.