Normally, Shopify orders which have the Not Fulfilled status are automatically imported and sent to your warehouse management system for fulfillment. However, if an order contains a Gift Card or other virtual product, the fulfillment status will be set to Partial.
The status of Partial will prevent DropStream from importing the order. Therefore, to import orders with gift cards, you will need to override this setting in DropStream.
Import Shopify Orders with Gift Cards (Partial Orders)
Follow these steps to override the Partial status, and import orders which have been partially fulfilled.
- Go to your Shopify Store in DropStream.
- Click Actions > Settings.
- Check the box Include Partial Fulfillments.
- Click the Save Changes button.