About Orders

DropStream connects your eCommerce store with your warehouse, and keeps a record of your orders and shipments. During the automated fulfillment process, orders are displayed in DropStream with status, and updated throughout the fulfillment process.

View a Store's Orders

Setting a Connection to Enabled will begin the process of automatically sending orders from the eCommerce cart to your warehouse management system.

To view information on the order syncing:

1. In your DropStream Dashboard, click Connections.

2. Click the name of the Store whose orders you want to view.

Order Field Descriptions

After an order is imported into DropStream, the following order fields are available to view:

1. Order Number - Order Number which originates from the eCommerce shopping cart.
2. Order Status - Order status in the fulfillment process (see below).
3. Billing Address / Shipping Address - Address Information for Billing and Shipping.
4. Order Description - Description of what was ordered.
5. Timeline - A time-stamped log of automated order processing.
6. Order / Shipment Information - Includes the carrier #, tracking number and ship date.

Order Status Definitions

As orders advance through the fulfillment process, they will be shown with updated status. The following order statuses are possible:

• New - Recently imported from cart, but not yet sent to warehouse management system.
• Open - Order sent to warehouse management system, the WMS has confirmed that it received the order, DropStream has updated eCommerce shopping cart.
• Bundled - Order has been bundled with another order.
• Partially shipped - Some parts of the order have been shipped, others have not yet shipped.
• Queued - Order is queued to be shipped.
• Routed - Order has been routed to a specific warehouse.
• Closed - Order has shipped from the warehouse, tracking number has been uploaded to cart. No further communication will take place.
• Error - There is a problem with the order. The Alert Information describes the problem and recommended steps for resolution. (Example: invalid setup).
• Skipped - Order has been skipped by a rule action, e.g. filtered out from fulfillment.
• Delayed - Order has been delayed sending to the warehouse.
• Canceled - Order has been canceled at the warehouse. (Support varies by WMS platform.)
• Archived - This order was manually Archived. No further processing will occur unless the order is manually Reset or Reprocessed. Unlike a Deleted order, an Archived order can't be imported again from the sales channel.
• Abandoned - Order was not shipped, and is no further processing will occur unless the order is manually Reset or Reprocessed. This status is functionally the same as Archived, but occurs automatically after no shipment data is received within a preset number of days since it was imported to DropStream. (The default Abandoned time is 45 days, but this can be adjusted by emailing DropStream support.)
• Deleted - Order data is fully purged from the system. This order may be imported again from the sales channel.

Search for Orders

You can search all orders for a specific order number, status, and other details.

Search for Orders in DropStream.

Edit an Order

In some circumstances it might be necessary to edit specific fields of an order processed by DropStream. For example, if there are issues processing shipping or billing information with the warehouse management system, some changes might need to be entered into DropStream (Example: if a person's last name is too long).

Edit an Order in DropStream.

Reprocess Orders

If an order did not process correctly, you can reprocess the orders to attempt processing again. For example, if an error fails due to an error, after the error is resolved you can reprocess the order as if it had just been imported.

Reprocess Orders in DropStream.

Archive Orders

Before deleting or archiving orders, it is important to understand the implication of doing so. Based on how your WMS has been setup, deletion of orders may not be the desired behavior and result in duplicated orders.

Archive Orders in DropStream.

Delete Orders

Before deleting or archiving orders, it is important to understand the implication of doing so. Based on how your WMS has been setup, deletion of orders may not be the desired behavior and result in duplicated orders.

Delete Orders in DropStream.

Edit Import Schedule

Orders are imported to DropStream on a configurable schedule.

Edit Import Schedule in DropStream.

Include Only a Specific SKU in an Order

Using the DropStream rules engine, you can configure DropStream to import only orders for specific SKUs.

Include Only Specific SKUs in Imported Orders.

Review Order Status

Each eCommerce cart system has unique order status, and some allow custom statuses to be defined. For details, view the Integration documentation for your platform.

DropStream: Integration platforms.