About Orders

In order to automate order fulfillment, DropStream connects your eCommerce store with your warehouse and keeps a record of your orders and shipments. During the automated fulfillment process, orders will be shown with status and updated as the fulfillment process advances.

There are multiple ways to work with orders, including:

  • Automated Order Syncing
  • Order Field Descriptions
  • Order Status Definitions
  • Searching for Orders
  • Editing Orders
  • Resetting Orders
  • Archiving Orders
  • Deleting Orders
  • Reviewing Order Status for Carts

Automated Order Syncing

Setting a Store Integration to Enabled will begin the process of automatically sending orders from the e-commerce cart to your warehouse management system. To view information on the order syncing:

  1. Go to your desired Store.

    DropStream - Stores

     
  2. Order syncing information will be displayed on the Store page.

    DropStream - Store synch status

Order Field Descriptions

After an order is imported into DropStream, it will contain the following information:

  • Order Number - Order Number which originates from the e-commerce shopping cart.

  • Order Status - Order status in the fulfillment process (see below).
  • Billing Address / Shipping Address - Address Information for Billing and Shipping.

  • Order Description - Description of what was ordered.

  • Timeline - A time-stamped log of automated order processing.

  • Order / Shipment Information - Includes the carrier #, tracking number and ship
    date.

    DropStream - Order fields

Order Status Definitions

As orders advance through the fulfillment process, they will be shown with updated status. The following order statuses are possible:

  • New - Recently imported from cart, but not yet sent to warehouse management system.

  • Open - Order sent to warehouse management system, the WMS has confirmed that it received the order, DropStream has updated e-commerce shopping cart.

  • Bundled - Order has been bundled with another order.

  • Partially shipped -  Some parts of the order have been shipped, others have not yet shipped. 

  • Queued - Order is queued to be shipped.

  • Routed - Order has been routed to a specific warehouse.
  • Closed - Order has shipped from the warehouse, tracking number has been uploaded to cart. No further communication will take place.

  • Error - There is a problem with the order. The Alert Information describes the problem and recommended steps for resolution. (Example: invalid setup).

  • Skipped - Order has been skipped by a rule action, e.g. filtered out from fulfillment.

  • Delayed - Order has been delayed sending to the warehouse.

  • Canceled - Order has been canceled.
  • Archived - Order is no longer visible in the system, but not deleted.

  • Deleted - Order is deleted from the system permanently.

Searching for Orders

It is possible to search DropStream for a specific order number. 
View this article to Search for Orders

Editing Orders

In some circumstances it might be necessary to edit specific fields of an order processed by DropStream. For example, if there are issues processing shipping or billing information with the warehouse management system, some changes might need to be entered into DropStream (Example: if a person's last name is too long).

View this article to Edit Orders

Reprocessing Orders

Sometimes you will want to reprocess orders. View this article to Reprocessing Orders

Archiving Orders

Before deleting or archiving orders, it is important to understand the implication of doing so. Based on how your WMS has been setup, deletion of orders may not be the desired behavior and result in duplicated orders.

View this article to Archive Orders

Deleting Orders

Before deleting or archiving orders, it is important to understand the implication of doing so. Based on how your WMS has been setup, deletion of orders may not be the desired behavior and result in duplicated orders.

View this article to Delete Orders

Viewing Orders of a Store

Orders associated with a Store can be viewed by clicking on Connections in the left side menu, and then selecting the desired Store.

Reviewing Order Status for Carts

Each e-commerce cart system has unique order status. Review these order status for further detail. Search for your relevant article by e-commerce cart in the DropStream Support Center.

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