FAQ

How Can I Stop Orders from going to My Warehouse?

The Disabling function will immediately stop the automated fulfillment process and orders will no longer be imported from the e-commerce system and sent to your warehouse. Easily stop orders from being sent to your warehouse by: Disabling a Merchant Disabling a Store Disabling the Merchant... read article

How Do I Enter a Merchant's Carrier Account Number?

To Enter Carrier Account Numbers: From the DropStream Dashboard, click Merchants Click on your desired Merchant Click Actions > Settings Enter the carrier account information provided by the merchant, then click Update Warehouse to save changes. Note: The fields shown on this screen will vary... read article

How Can I Find the Shipping Description for an Order?

You can locate Shipping Descriptions used in the e-commerce systems by searching for your relevant article by e-commerce system in the DropStream Support Center in the Gathering Shipping Methods Section Once orders have entered DropStream, you can also view Shipping Descriptions from an Order page.... read article

How Do I Give Another User Access to my DropStream Account?

Staff Accounts Utilize Staff Accounts to manage users for your DropStream account. Configure different Roles for different users. There are three available user roles: Administrator - Full access to DropStream, including all capabilities described in the DropStream articles. Staff User - An internal staff member,... read article

Is There a Minimum Commitment?

Standard Plans DropStream is billed as a month-to-month service. There is no contract or long term obligation. You are billed on a monthly basis, and if you cancel you will not be billed again. Custom Plans Custom plans may include upfront payments and/or minimum commitments.... read article

Should I use UPCs or SKUs with AIMS EasyShop?

When setting up my inventory should I use UPCs or SKUs with AIMS EasyShop? EasyShop defaults to UPCs but can be set up to use SKUs. DropStream expects that orders coming from your sales channel will match whatever you have set up in EasyShop. If... read article

How do I enable debugging in PrestaShop?

In order to capture as much detail as possible when an error occurs connecting to PrestaShop, debugging must be enabled in PrestaShop. To enable debugging follow these steps: 1. go to config > defines.inc.php 2. change the line: define('_PS_MODE_DEV_', false); set to true 3. you're... read article

How do I reprocess orders?

When needed, you can reprocess orders from the UI in a number of ways: 1. Reprocess MULTIPLE orders from the Orders Dashboard i. Navigate to the Orders Dashboard by clicking "Orders" in the left navigation menu ii. Select ALL orders on the page by clicking... read article

Am I billed for a disabled store?

Disabling a store stops the automations on the store, but it does not remove the store from your account or remove it for billing purposes. If you do not want to be billed for a store, you need to delete the store. If you have... read article